Rescission Policy
effective from: 01.04.2024
1 Right of Rescission
Consumers according to KSchG have the right to withdraw from the contract within fourteen days without giving any reasons.
The rescission period is:
- in the case of a service contract or digital content that is not delivered on a physical medium, fourteen days from the day the contract was concluded.
- in the case of a purchase contract, fourteen days from the day on which you or a third party designated by you who is not the carrier took possession of the goods.
- in the case of a contract for several goods which the customer has orders as part of a single order and which are delivered separately, fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
- in the case of a contract for the delivery of goods in several partial shipments or pieces, fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last piece.
- in the case of a contract for the regular delivery of goods over a fixed period of time, fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the first goods.
In order to exercise your right of rescission, you must give us a name, address and, if available, telephone number and email address by means of a clear statement (e.g.: a letter sent by post or an email) about your decision to withdraw from the contract. You can use our modal rescission form for this, but it is not mandatory. Alternatively, you can also reach us using the following contact options:
Septisys GmbH
Ottilienkogel 60
9556 Liebenfels
Austria
Phone: +43 4215 20250 42
Fax: +43 4215 20252 43
E-Mail: office@septisys.com
Web: www.septisys.com
To meet the rescission deadline, it is sufficient for you to send the communication regarding your exercise of the right of rescission before the rescission period has expired.
2 Consequences of Rescission
If you revoke the contract, we must reimburse you for all payments that we have received from you, including delivery costs, immediately and at least within fourteen days from the day on which we received notification of your rescission of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
If you have received goods in connection with the contract, you must send the goods back to us or hand them over to us immediately and in any case no later than fourteen days from the day on which you inform us of the rescission of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If the customer is an entrepreneur, a rescission is completely excluded.
3 Information for a smooth handling of the Return
- If possible, please send the goods back to us completely in the original packaging. You can request a return slip from us, enter the reason for the return there and then enclose the complete return slip in the package. If you use our rescission form, we will automatically send you the corresponding return slip. The use of the return slip and the original packaging is not a “must”, i.e.: not a prerequisite for asserting your right, but it simplifies and secures the process for us.
- Customers in Austria can request a return label from us. In this case, please use the return label for your returns and have the return delivery confirmed by the post office for your records. If you use our rescission form and our delivery to Austria has taken place, we will automatically send you the corresponding return sticker. The use of the return sticker is not a “must”, i.e.: not a prerequisite for asserting your right, but it simplifies and secures the process for us.
- If you only want to return an item from the delivery, but have ordered additional items that you now want to pay by invoice, simply deduct the item that you returned from the invoice amount. If you pay by direct debit, the price for the returned item will automatically not be charged.
4 The Consumer does not have the Right of Rescission from a Contract about
- services if the entrepreneur – on the basis of an express request by the consumer according to § 10 FAGG and a confirmation from the consumer that he is aware of the loss of the right of rescission in the event of complete fulfilment of the contract – had started to perform the service before the end of the rescission period according to § 11 FAGG and the service was then fully rendered,
- goods or services, the price of which depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur within the rescission period,
- goods that are to customer specifications using our configurator, for example, or are clearly tailored to personal needs,
- goods which, due to their nature, have been inseparably mixed with other goods, after delivery,
- sound and video recordings or computer software supplied in a sealed package if unsealed after delivery,
- the delivery of digital content that is not stored on a physical data medium if the entrepreneur – with the express consent of the consumer, combined with his knowledge of the loss of the right of rescission in the event of premature start to the performance of the contract, and after providing a confirmation pursuant to §7 Abs 3 FAGG – started delivery before the end of the rescission period according to § 11 FAGG.
Finally, the consumer has no right of rescission from the contracts concluded at a public auction.